Frequently Asked Questions




How do I delete my account?
To remove your account you need to log in and navigate to "My Profile". You will be presented with a number of tabs, one of which is "Remove". Follow the instruction on that screen to remove your account.
I've forgotten my username and/or password. How can I retrieve it?
If you navigate to the Forgotten Username or Password page you can enter either the username (if known) or the email address used for the account and we will email you a link where you can reset your password, and a reminder of your username.
How do I hide my address/phone details?
If you wish to hide your address and/or phone details you can do so by editing your profile and selecting the "Profile" tab and ticking the 4 checkboxes to prevent any address/phone information being published on your profile page.

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