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Technical Support Worker at GreenNet (London, Old Street)
location London, Old Streetjob area Technical
posted on 7/2/2010
GreenNet has an exciting opportunity for a new person to join the collective in a technical support and service development role. If you are interested in developing systems that can support civil society groups and campaigners in their work, have previous experience of providing technical support to non-technical users, and would like to work in a small, friendly and supportive working environment with a horizontal management structure, then this is the job for you!
GreenNet is an ethical ISP that provides networking support to social justice organisations and activists, and takes an active role in campaigns for the promotion of communication rights.
* Location: Central London / Old Street
* Start Date: March 2010
* Leave: 28 days per annum pro rata
* Part-time (3-4 days a week): 9.30am-5.30pm
* Deadline for Applications: 15th February 2010
Job description:
* Answering user support queries by email, phone, and occasionally in person
* Developing improved systems and processes for support and administration
* Giving advice on configuration of a variety of email programs, web browsers, FTP clients, broadband connections and dial-up connections on most versions of Windows and Mac OS
* Troubleshooting user website, email and connection problems
* Basic mail, web and DNS server systems administration on Linux
* Promoting and offering advice on GreenNet services
* Responding to users' online needs with service development ideas and initiatives
* Maintaining the support section of the GreenNet web site and developing support materials
* Keeping abreast of ICT products and services & monitoring markets and competitors
* Liaison with suppliers to provide best connectivity and services for users
* Liaising with the technical team to contribute to software and technical developments
* Outreach to the user community, overseeing printed materials, content and advertising exchanges
* Overseeing volunteers where necessary
* General contributions to the work of the collective (e.g. minute taking, planning, representing GreenNet in public, maintaining ethical policies, training)
Follow this link to apply for this role: https://www.gn.apc.org/webform/job-application-technical-support-worker
Job Details
Work type:
Paid
Salary:
£27,480 per annum pro rata
Location:
Central London / Old Street
Deadline for Applications:
15 Feb 10
Application Requirements:
Follow this link to apply for this role: https://www.gn.apc.org/webform/job-application-technical-support-worker
Though we prefer applications through our web site you can send us your CV accompanied by a cover letter by E-mail to jobs@gn.apc.org or by post.
Skills Requirements:
Essential skills:
* Good knowledge of the internet, email and related technologies
* Good troubleshooting skills
* Knowledge of most commonly-used email client programs (Outlook, Outlook Express, Thunderbird, Eudora) and web browsers (Internet Explorer, Firefox)
* Good knowledge of PC operating systems (Windows 98 – Windows 7) and Macs (Mac OS 9 to X)
* Interest and capacity for rapidly acquiring new technical skills
* A willingness to participate and contribute to the collective management of GreenNet
* A good service-orientated attitude and good telephone manner – patience essential!
* Ability to explain complex technical information in a jargon-free way to people of wide-ranging abilities
* Understanding of the voluntary sector working environment
* Knowledge of broadband connection set up and troubleshooting
Desirable skills:
* Interest in communication rights, Open Source software, social justice and environmental issues
* Creativity and imagination in support, service development and skill sharing
* Basic Linux systems administration skills
* Knowledge of networking (LAN, WAN) and network troubleshooting
* Experience in planning and implementing own projects
* Knowledge of a programming language
* Knowledge of Drupal or similar CMS
* Experience of consensus decision-making
* Interest or experience in website development and programming
* Campaigning experience
Contact Details
Organisation URL:
GreenNet
Contact Name:
Michael Moritz
0845 055 4011
jobs@gn.apc.org
Follow this link to apply for this role: https://www.gn.apc.org/webform/job-application-technical-support-worker
We are no longer accepting applications for this job.
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