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Help Desk, Time Recording, Billing, etc
posted on 31/7/2005Computer services business needs an application to manage our whole business.
Our business activities are implementing packaged ERP & CRM software, network installation, web design, ecommerce web sites, support.
Key features:
help desk system with customer Web interface
time recording and billing
support knowledgebase
customer systems inventory
project management
staff scheduling
CRM
Strong preference for installation/implementation of a tried and tested solution instead of new code.
Even better if it uses any of the systems we either run internally or install for out customers:
Compiere ERP
Sugar CRM
osCommerce
WebCalendar
Bugzilla
Some features for using PDAs and/or Laptops when offline would be nice to have but not essential.
Preferences
Ready to use solution, tried and tested
Open Source
Web interface
Linux server
Oracle or MySQL database
free software, no commercial licences
(but we are willing to accept alternatives to get the best solution)
We are no longer accepting applications for this project.