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RE: FN-FORUM OT - need to vent steam :-((
date posted 20th September 2001 13:11
Oh how I know what you mean. If you every join Telewest High Speed
Internet, Blueyonder, just hope you don't have a problem. I have never
managed to get through to their technical support without spending at
least 40 minutes listing to a message like you mentioned. It took me 4
calls, totalling 3 hours on hold, to get them to send someone to fix the
problem. I have sent them a bill for 3 hours of my time, at £25 an hour
(my normal rate). I'm currently waiting for a response!!!!
Anyone else had a similar problem with Blueyonder Technical Support???
Best Regards
>>> Andrew
MSOnet.co.uk
Telephone: +44 1474 813870
Fax: +44 1474 813819
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-----Original Message-----
From: [EMAIL REMOVED]
[EMAIL REMOVED] On Behalf Of Kerry
Kenton-Clarke
Sent: 20 September 2001 12:33
To: [EMAIL REMOVED]
Subject: FN-FORUM OT - need to vent steam :-((
I despise automated call attendants!
How many times have you heard ..... "Thank you for holding, your call is
valuable to us and someone will be with you shortly" (or words to that
effect) ?
One day perhaps one of these companies will change it to "Thank you for
holding, your call is valuable to us but not so valuable that we're
prepared to have enough staff to answer all calls in under a minute"
The other evening, for about the fifth time for the same problem, I
spent 15 minutes sitting in a queue waiting to speak to someone in Sky's
technical support department - their Head of Customer Services got a
stinking fax the following morning and I now have a rebate on my account
as compensation along with personal service from someone very senior (so
moaning does pay
off!!)
Automated call attendants are the spawn of the devil aaaaaaaaaagggggh!!!
http://www.dzinezone.co.uk
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