from the director himself

date posted 25th February 2002 20:03

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I can't believe it! Here's the response I got from the Director of
ukhairstore.com. You'd think he's offer an apology instead to being just as
bad as the rude customer service person.

- isabel

------------
from me:

I'm sorry... I'm not sure how to respond to this. I am most definitely NOT
a dotcom millionaire with time on my hands, but I am feeling you might be
since you have absolutely no concern when it comes to customer service.

My original post to your site was merely a query as a potential customer as
well as letting you know the user experience I was having, only to be
treated to one of the rudest responses a user could imagine. Having done a
bit of customer service for a search engine I used to work for, it is
appalling that you allow your employees to treat customers in this manner
and then have the audacity to sent another email that is just as bad.

You might think that any publicity is good publicity, but I think there are
quite a number of people who will steer clear from your site. I also
appreciate that your PA let me know what other companies you own so I can
stay away from them as well.

- isabel nunes

On Mon, 25 February 2002, "James Borehamwood" wrote:

>
> Hi there Isabel,
>
> Thanks for the listing. It sure made me laugh.
>
> You know there's an age-old saying:
>
> "All publicity is good - even if its bad!"
>
> Thanks once again for making us ALL laugh!
>
> James Borehamwood
> (Director)



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from the director himself


I can't believe it!  Here's the response I got from=
the Director of ukhairstore.com.  You'd think he's offer an apology in=
stead to being just as bad as the rude customer service person.

- isabel

------------
from me:

I'm sorry... I'm not sure how to respond to this.  I am most definitel=
y NOT a dotcom millionaire with time on my hands, but I am feeling you might=
be since you have absolutely no concern when it comes to customer service. =

 
My original post to your site was merely a query as a potential customer as=
well as letting you know the user experience I was having, only to be treat=
ed to one of the rudest responses a user could imagine.  Having done a =
bit of customer service for a search engine I used  to work for, it is =
appalling that you allow your employees to treat customers in this manner an=
d then have the audacity to sent another email that is just as bad.
 
You might think that any publicity is good publicity, but I think there are=
quite a number of people who will steer clear from your site.  I also =
appreciate that your PA let me know what other companies you own so I can st=
ay away from them as well.
 
- isabel nunes
 
On Mon, 25 February 2002, "James Borehamwood" wrote:
 
>   
> Hi there Isabel,
>  
> Thanks for the listing. It sure made me laugh.
>  
> You know there's an age-old saying:
>  
> "All publicity is good - even if its bad!"
>  
> Thanks once again for making us ALL laugh!
>  
> James Borehamwood
> (Director)
 
 




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