Re: FN-FORUM: BT Broadband

date posted 1st April 2003 18:50

on 1/4/03 4:33 pm, Theresa HARE at [EMAIL REMOVED] wrote:

> Hi all,
>
> I think this question may have arrisen before but Can't remember the
> solution - or whether there is one!
>
> One of my clients has just 'upgraded' to BT broadband and selected the basic
> package. They installed it today and he is very pleased with the speed of
> the internet and reciving emails, but he was told he cannot use it to send
> any emails. The nice lady at BT told him to upgrade to BT Openworld if he
> wants to use them as an ISP. He has forwarded onto me a page which states BT
> Broadband does not provide e-mail services. Now is there a workaround this?
> He gets the message along the lines of 'the email address is not recognised'
> when he tries to send an email.
>
> Any ideas?
>
> Theresa
>


I've come across this before - he can receive mail from his POP mail server
anywhere in the world but cannot access his own SMTP server because he's
outside their (the mail provider's) network. He needs to send outgoing mail
through BT's SMTP server - check around on BT Openworld's web site for
configuration info ... it might be really obvious like smtp.btopenworld.com
or smtp.btinternet.co.uk or something like that. Everything else stays the
same.

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