Re: FN-FORUM: am i being too soft or harsh?

date posted 1st June 2006 10:41

I tend to code sites so that the users get an easy to follow admin area
where they can make changes like this themselves. I can then charge
extra for any additional work which would be adding pages or changing
layout.

Paul Bryant wrote:
> Many of my clients are B&B’s and independent hotels. I fully understand that
> their business changes and that fees need to be altered annually. So I’m
> quite happy to update their sites for free when required. Normally this
> isn’t a problem.
>
> However, I have a particular client who has begun to request changes to
> their site on a regular basis. Their site has been running for about a year
> now but in the past month, they have suddenly started asking for
> alterations. For example, I have now changed their fees 3 times in less than
> 4 weeks. Today, in an email thanking me for the last change, she has asked
> for something else to be done. Now, ok, each alteration literally takes less
> than a minute. We’re not talking about major issues here. But it is a
> complete pain in the arse. And if every client did it, there certainly would
> be a problem.
>
> Obviously there is a balance between offering a reasonable service and being
> taken for a ride. How do you all handle this type of client?
>
>
> kind regards
> Paul Bryant
>
> http://webdesignSME.co.uk
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