Re: FN-FORUM: am i being too soft or harsh?

date posted 1st June 2006 10:55

bring up the subject of the bill for these alterations in your next
conversation with the client. If they say their not paying, take the
site down until they do.

Harsh, no bullshite, straight to the point

On 1 Jun 2006 10:45:24 -0000, Lee Fogarty [EMAIL REMOVED] wrote:
>
> I tend to code sites so that the users get an easy to follow admin area
> where they can make changes like this themselves. I can then charge
> extra for any additional work which would be adding pages or changing
> layout.
>
> Paul Bryant wrote:
> > Many of my clients are B&B's and independent hotels. I fully understand that
> > their business changes and that fees need to be altered annually. So I'm
> > quite happy to update their sites for free when required. Normally this
> > isn't a problem.
> >
> > However, I have a particular client who has begun to request changes to
> > their site on a regular basis. Their site has been running for about a year
> > now but in the past month, they have suddenly started asking for
> > alterations. For example, I have now changed their fees 3 times in less than
> > 4 weeks. Today, in an email thanking me for the last change, she has asked
> > for something else to be done. Now, ok, each alteration literally takes less
> > than a minute. We're not talking about major issues here. But it is a
> > complete pain in the arse. And if every client did it, there certainly would
> > be a problem.
> >
> > Obviously there is a balance between offering a reasonable service and being
> > taken for a ride. How do you all handle this type of client?
> >
> >
> > kind regards
> > Paul Bryant
> >
> > http://webdesignSME.co.uk
> >
> >
> >
> >
> >
> >
> >
> >
>
>
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