RE: FN-FORUM: am i being too soft or harsh?

date posted 1st June 2006 11:42

Lol @ Lee.

You're right though. Taking a site down for =A31000 is one thing but =
totally
different for non-payment of 1 minutes work.

For now, I'm going with the grin and bare it. But the advice of Mike re =
VAB
is excellent and something I'll be considering shortly. Maybe there =
should
be an industry standard... other professions have them. Any thoughts?

Thanks all! :)

kind regards
Paul Bryant
=20
http://webdesignSME.co.uk

=20
=20

-----Original Message-----
From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of Lee
Fogarty
Sent: 01 June 2006 12:30
To: FN-FORUM / [EMAIL REMOVED]
Subject: Re: FN-FORUM: am i being too soft or harsh?


I totally agree. Taking down a site should be the absolute last resort, =

and only then in the event of non payment.
But then again, when the client takes their business elsewhere, they=20
might just come my way!

Lee.

Ray McGinty wrote:
>
> On 1 Jun 2006, at 11:59, Thomas Campbell wrote:
>
>> bring up the subject of the bill for these alterations in your next
>> conversation with the client. If they say their not paying, take the
>> site down until they do.
>>
>> Harsh, no bullshite, straight to the point
>
> Bad advice, in my opinion.
>
> This kind of task is always an irritation, but doing it quickly and=20
> without a hint of a complaint is the kind of thing that gets you a=20
> reputation for being helpful and co-operative. And we all know that=20
> there's no other form of marketing more effective than word of mouth.=20
> If it is really only taking a minute or two each time, I'd keep doing=20
> it. Perhaps save up a few requests and do them al together in a bunch=20
> - more efficient that way.
>
> If your judgement tells you that this client is beginning to take the=20
> p*ss, have a friendly chat with them and bring up the subject of a=20
> maintenance contract perhaps for a fixed number of hours per month,=20
> anything over to be charged at your hourly rate.
>
> Don't whatever you do take their site down unless you want to lose=20
> them, and all their business contacts as potential clients forever!
>
> Best regards,
>
> Ray
>
> ------------------------------
> Ray McGinty Information Design
>
> Specialising in web application development,
> e-commerce and design for print.
>
> http://www.rmid.co.uk
>
> Listed on the North East England Service Provider Register
>
>


--=20
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