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Re: FN-FORUM: Query re. web hosting reselling
date posted 11th October 2006 15:10
i worked for plusnet for a few years and i had to deal with some real idiots
over the phone.......you dont want to get involved with support issues,
plus, all you would be able to do was call the support line anyway, and get
loads of bullshit, like the ones we used to use in the winter: 'yes sir, its
down in your area due to snow on the phone lines'......
ash
----- Original Message -----
From: "Alex Libby" [EMAIL REMOVED]
To: [EMAIL REMOVED]
Sent: Wednesday, October 11, 2006 3:22 PM
Subject: RE: FN-FORUM: Query re. web hosting reselling
No worries - point taken! Thanks for this - I would not necessarily
advertised the fact that I would investigate on their behalf, but having
seen your comments Ash, I think I had better steer clear of this, and do as
you mention!
Thanks,
Alex.
-----Original Message-----
From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of Ashley
Etchell
Sent: 11 October 2006 15:05
To: FN-FORUM / [EMAIL REMOVED]
Subject: Re: FN-FORUM: Query re. web hosting reselling
' unless customers complain that it does not work. In which case, I can
investigate on their behalf'
seriously, stay away from it, add something in to your t&c's along the lines
of: 'We recommend that you use plus.net for connectivity but we are in way
responsible for the level of service or any problems you may have with them,
the contract is between you and plus.net only, we can not and will not
attempt to settle disputes or technical issues on your behalf'
something like that anyway, cover your back and dont get involved, like
someone has already stated, its not worth the effort, it will cost you more
time and money that you are getting from the job.
regards
ash
----- Original Message -----
From: "Alex Libby" [EMAIL REMOVED]
To: [EMAIL REMOVED]
Sent: Wednesday, October 11, 2006 2:54 PM
Subject: RE: FN-FORUM: Query re. web hosting reselling
Hi Peter - and others who have responded,
Thanks for this - from the sounds of things, I think it would be really
unwise of me to get involved with providing connectivity, and just to
concentrate on webhosting. From what I have seen, I think some companies do
provide a kinda "own-brand" type support over the telephone, as part of the
reselling service; I will take a look at this and see if this is still the
case. As a compromise, I guess I could sign up for a referral service, such
as the one provided by Plus.Net, for connectivity - this means I get money
for any account I refer, but I am not involved with the support or operation
of such service, unless customers complain that it does not work. In which
case, I can investigate on their behalf, although I may well not be able to
do much, as I would not be the account holder. I will have a further look in
this direction....
In the meantime - could I please ask you a question Peter? In terms of day
to day work, how much time is spent on sending out details, organising
accounts, etc? Is this largely done by the ISP on your behalf, or do you do
it for them? I only ask, as I am somewhat new to the reselling of host
space, and want to get a good a picture as possible in what is involved,
before I get involved...!
Thanks,
Alex.
-----Original Message-----
From: [EMAIL REMOVED] [EMAIL REMOVED] On Behalf Of Peter
Lewis
Sent: 11 October 2006 14:44
To: FN-FORUM / [EMAIL REMOVED]
Subject: RE: FN-FORUM: Query re. web hosting reselling
I learnt the hard way not to supply connectivity. I had a client who was
being charged something like £800 a year for ADSL. I said that was
ridiculous then supplied and installed a modem/router and connected it to
his network. As part of the package I also offered to setup all his email
account to various users on various PCs. Big mistake. Alas he was using
Microsoft Small Business Server and I knew didly squat about it.
I spent 3 days fumbling about trying to get ADSL, web browsing and emails
working. Nightmare. What I charged covered about 1/2 a day :o(
From then on I simply supply clients with web hosting and email addresses.
I just send them the email details, server, login, web mail, etc. It's up
to them to work out how to connect it. Which is what most if not all ISPs
would provide.
The Hostgator control panel provides a download (think it's a registry file)
which when installed sets up the email account in outlook on the system.
Even just supplying the emails details, I've had badly setup companies
ringing up expecting support. In one instance, they were using AOL and
couldn't get or send emails. AOL broadband doesn't support separate Pop3
accounts apparently. It does work, but have you have to restart Outlook
each time you send!!!
I'd suggest you add an additional extra of email/telephone support in, or
consider it and include it in the price.
If you do want to offer on-site setup and installation, unless it's your
field and expertise, I'd strongly suggest farming it out to a 3rd party
support company who can cover your area or UK in general.
Over the two and a half years I've been freelancing, I'm constantly reminded
to stick to what you're best at! I'm off to put my feet up then.
Peter.
-----Original Message-----
From: Alex Libby [EMAIL REMOVED]
Sent: 11 October 2006 10:42
To: FN-FORUM / [EMAIL REMOVED]
Subject: RE: FN-FORUM: Query re. web hosting reselling
Hi Peter and Ash,
I have had a look at Hostgator - it does seem to be very good. However, I do
have one question - being a newbie (! - I was thinking of a previous posting
from someone about this :-) ) - in terms of hosting websites for clients,
are you also providing the means to connect to the Internet as well, if they
need it? Or is it simply a matter that you recommend another service to
fulfill this requirement, or work on the basis that they already have a
connection, but no online presence? The only reason I was thinking of this
was that I wanted to be sure of the extent of the services offered under a
reseller plan - so far, I have noticed that most do not indicate anything
regarding connectivity, and that their services are limited to just hosting.
Is this a common practice? I guess this is just me thinking outside of the
box; it occurred to me late last night that Hostgator being a US reseller, I
was wondering what normal practices were for connectivity, or whether
freelancers / web designers would not necessarily provide connectivity, but
just the hosting for clients...
Any comments are more than welcome - thank you so far for your help,
Alex.
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