Re: FN-FORUM: Paypal Subscription Failure

date posted 23rd March 2007 15:44

I had a very similar problem yesterday!

PayPal sent me an email saying that a payment from my primary account
(my bank) had failed and they had taken the payment from my credit
card instead. It turned out to be down to my "bank" (Nationwide) who
apparently have a policy that if you leave a direct debit untouched
for more than a year they just cancel it. No notice, nothing. They
smugly pointed me to the small print in the document I signed 20
years ago that has since been in the locked filing cabinet in the
unlit basement with the "Beware of the Leopard" sign on the door.
Apologies to Douglas Adams.

Really irritates me when organisations retreat behind their small
print and legalese. The droid who imparted this news to me actually
said "it doesn't matter how long ago we informed you, if you don't
read all the terms and conditions documents we send you, on your head
be it".

Would it have been *that* difficult for them to write (or even email,
since I have been using this account electronically for 4 years or
more) to me to say "We noticed you aren't using this DD mandate any
more, do you mind if we close it?"?

Grr. I hear Barclays have got pretty good customer service - maybe I
should move to them :-)


Ian.
--

On 23 Mar 2007, at 2:47 pm, Michelle Penny wrote:

>
> Hi everyone,
>
> I've had an email from a networking site I subscribe to saying a
> payment has failed from my account. My card hasn't expired and as
> far as I know is working fine, does anyone have any idea why Paypal
> might be saying this and do you think it would be worth removing my
> card and adding it on again to see if it makes any difference? My
> account will be closed today if I don't sort it out so I'm
> frantically trying to work out what I can do!
>
> Michelle
>
>
> --
> Freelancers, contractors earn more with Prosperity4
> Call 0870 870 4414 or visit www.prosperity4.com
> and benefit from Inland Revenue approved expenses today.
>
> To advertise here: http://www.freelancers.net/advertising.html
>
>