Re: FN-FORUM: help - OT

date posted 6th February 2008 09:36

-------- Original Message --------=0D=0A> From: Dom Latter [EMAIL REMOVED]
ter.org>=0D=0A> Sent: 06 February 2008 09:22=0D=0A> To: "FN-FORUM / [EMAIL REMOVED]
ryshort.org" [EMAIL REMOVED] Subject: Re: FN-FORUM: help - OT=
=0D=0A> =0D=0A> > How does running WGA cost you extra?=0D=0A> =0D=0A> There=
is a real, genuine, non-zero part of an upcoming invoice to one of =0D=0A>=
my customers that is down to time spent trying to download and run WGA=0D=
=0A> so that I could try and install a Windows admin "freebie".=0D=0A> =0D=
=0A> (It failed to run.)=0D=0A=0D=0AThat's nothing to do with MS though. Th=
at's a customer of yours not managing to get things working and calling you=
in to help, you then charged him for that help. I'm sure there are stories=
list memebers could tell of customers having problems with Apache (say) an=
d having to call them in to help and being charged for it. The cost of thir=
d party support applies just as much to open source software as it does to =
closed source software.=0D=0A=0D=0A-- =0D=0ACheers,=0D=0AGary=0D=0Ahttp://w=
ww.garyshort.org=0D=0A=0D=0A