RE: FN-FORUM: Hi all (new here)

date posted 6th March 2008 23:53


Ben J wrote:
> The last point is crucial: if you give the client a means of updating =
the
> site themselves, they are obviously less likely to need your help in
future
> / be willing to sign up to an MSA.

Dom wrote:
> They're more likely to ask you to do another one, and refer you to =
other
> potential clients.


We find the opposite: having an on-going MSA relationship with the =
client
cements the relationship far more than a one-off website build after =
which
the client updates the site themselves. Our MSA clients tend to refer =
more
work to us than our one-off clients.

An interesting side effect we find is that clients that are paying us a
monthly fee are also quicker to commission upgrades and new work than
self-sufficient CMS ones.

Dom wrote:
> I find the ethics of this "challenging".

There is nothing unethical or unusual about discounting the cost of a =
static
build (vs. the cost of a CMS system that lets the client update the site
themselves) as a reward for signing an on-going MSA agreement. That's =
just
business sense.

Cheers, Ben

--
Ben Johnson, Neogic Web Solutions
// design . development . managed hosting

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