Shawn Garrett

Innovative Trainer and Coach


Nearly 20 years of experience providing Training, Coaching, Instructional Design, and Performance Consulting solutions to mid and large-sized organizations. Developed Competency models for IT professionals and strategic planning programs for leadership teams. Implemented distance learning solutions, development planning processes, assessments and coaching to support technical and non-technical professionals. Expertise in customer service, sales, and leadership skills
within the Hospitality, Equipment, Healthcare, and Financial industries. Certified Health Information Technology Trainer and Patient Navigation.


Posted by Sapna Welsh (Partner), LeverageHR

Written testimonial:
Shawn is an outstanding trainer and coach. She is intelligent, approachable, engaging, focused, and meticulous with her preparation and delivery whether is be an audience of one or fifty. She gets measurable results and always keeps up with best practices in her field.


Signature Worldwide

Developed learning performance solutions with a primary focus on customer service, sales, and leadership skills within the Hospitality, Equipment, and Financial industries. Developed a highly interactive board game designed to create and reinforce a culture of identifying opportunities for improvement, and generating and implementing solutions. This game was designed to support skills introduced in the classroom, and would then be used as a reinforcement tool during and after the training. Designed performance management training for leaders to develop skills in adapting their coaching and management styles to meet the needs of their employees. This program incorporated the DiSC assessment, a skill and ability model, and a coaching methodology.

skills used: Editing, Training, Acrobat, PowerPoint, Sales, Creative Writing, SharePoint, Word Processing

Bank One (Chase Bank)


⢠Managed a $1 million budget for credit training which supported underwriters and sales professionals.
⢠Provided career development support and coaching to managers and business bankers.
⢠Managed all vendor relationships and negotiated contracts to increase cost effectiveness.
⢠Identified performance problems within the sales force and designed solutions to increase the quality of the loans within the Business Banking portfolio.
⢠Co-developed a course for all Business Bankers to increase awareness of the values in lending supported by the bank. This course included sample case studies and follow-up coaching.

â¢Provided career development planning support to 400 technical professionals across the country.
â¢Identified technical training solutions for the Technology Group through internal and external resources.
â¢Designed and implemented a career development process for technology professionals.

â¢Managed a learning center containing distance learning courseware and provided coaching and consulting services to managers and staff.

â¢Designed performance improvement solutions to meet specific knowledge gaps within the organization.
â¢Developed and delivered client-focused training and documentation.

skills used: Editing, Management, Content Writing, project manage, competency models, assessment, training, leadership develop, needs analysis, communication

Emerald City Coaching


⢠Provided consulting and coaching to individuals and organizations in the areas of leadership development, communication, and assessments.
⢠Developed programs for organizations to improve performance through coaching.
⢠Facilitated and developed innovative experiential programs on career and personal development topics.

skills used: Consultancy, Management, Content Writing, Training, Creative Writing, Event Management, MS Word, PowerPoint, Microsoft Office, Project Management

Work Flexibility

Location flexibility

Within Westerville.
Within Ohio.
Within United States of America.
Can telecommute.

Length of contract